For monthly plans, billing occurs on the first of each month. If you sign up at any other point during the month, your first billing cycle will be prorated based on your start date. For annual plans, you pay the full annual amount upfront at the time of purchase. Your credits are allocated on a monthly basis, and your plan renews annually.
Yes. Invoices will be generated and sent for all credit purchases.
Yes. If you're on a monthly subscription with a credit card on file, your credits will automatically renew each month based on your selected bundle. If you're on an annual subscription, your credits are allocated monthly throughout your 12-month term, and your plan renews automatically at the end of the term.
We currently support credit card payments for monthly subscriptions. For annual or enterprise subscriptions, additional payment options may be available. Please contact us for details.
If a payment fails, you'll be notified immediately. We'll make several retry attempts before pausing access to the platform. You can update your payment method anytime from your dashboard.
For monthly plans, billing occurs on the first of each month. If you sign up at any other point during the month, your first billing cycle will be prorated based on your start date. For annual plans, you pay upfront for 12 months of service. Your credits are allocated monthly on the first of each month, and your plan renews annually.
Invoices will now include a line item for your credit bundle, with the quantity representing the number of credits purchased. Your total will reflect the cost of that bundle for the billing period.
Credit usage details are not included on the invoice, but you can view your usage and balance in the Imgix dashboard's analytics section.
Overages on annual plans work the same way as monthly plans. If you exceed your monthly credit allocation, you can continue using Imgix at 120% of the standard per-credit rate for your tier, up to 3x your monthly allocation. Overage charges are based on the monthly per-credit rate (not the discounted annual rate) and are invoiced as a one-time charge to your card on file when incurred. For example, if you're on the Starter Annual plan, your overage rate would be $0.30 per credit (1.2x the $0.25 monthly rate), not 1.2x the $0.21 annual rate.
Yes. Annual plans renew automatically at the end of your 12-month term unless you cancel before the renewal date. If you'd like to cancel, you can do so at any time from the Imgix dashboard. Your service will remain active through the end of your paid term, and the plan simply won't renew.