Text Link
How much do credits cost?

Credits are sold at varying prices, depending on the volume of credits being purchased. Credit prices start at $0.40 per credit, and go down from there.

Text Link
What are the available credit packages or plans?
  • Starter - $25 for 65 credits
  • Basic - $75 for 250 credits
  • Midrange - $150 for 830 credits
  • Growth - $300 for 1875 credits
  • Growth Plus - $500 for 3570 credits
  • Enterprise - Varying prices for higher credit volumes
Text Link
Can I buy credits on-demand, or do I need a subscription?

You require a subscription – either a self-serve package that you can purchase on our website, or an enterprise contract.

Text Link
Can I purchase credits a la carte?

No, but we plan to offer this capability in the future.

Text Link
Is there a minimum number of credits I have to purchase?

The smallest credit bundle is the starter pack with 65 credits.

Text Link
Do you offer volume discounts or custom enterprise pricing?

Yes – we offer custom pricing for high-volume usage and enterprise needs. Contact us to discuss a bundle that works for your business.

Text Link
Do you have any options to trial Imgix or test certain features first before committing to a subscription?

Yes – click here for a self-service trial, or click here to contact sales for an enterprise trial. Self-service trials will get 100 credits to use within 30 days.

Text Link
How do I purchase more credits?

Currently, credits can only be purchased in self-service packages or via contract. If you run out of credits in your current package, you may upgrade your plan at any time within your Imgix dashboard or by contacting us.

Text Link
Can I set up auto-recharge for credits?

Yes. If you're on a monthly subscription with a credit card on file, your credits will automatically renew each month based on your selected bundle.

Text Link
Can I get a refund for unused credits?

No. Credits represent access to the Imgix platform, and unused credits do not carry over or qualify for refunds. We recommend choosing the bundle that best matches your needs to make the most of your usage each billing period.

Text Link
Can I cancel my subscription?

Yes. If you are on a monthly self-service subscription, you can cancel at any time from the Imgix dashboard. If you are on a contract agreement, please reach out to your customer success manager. While cancellations are not eligible for refunds, you'll retain access to your credits and Imgix features through the end of your billing period.