Join the Team

imgix is looking for an experienced Service Reliability Engineer to join our Infrastructure Engineering team. In this role, you will work closely with other members of the Infrastructure team to build and operate the high performance, high availability infrastructure that powers image delivery for some of the largest sites on the Internet.

The imgix Infrastructure team is responsible for building and operating the core imgix service and for encouraging operational best practices in the larger engineering organization. We seek experienced engineers who have strong professional skill sets and who are passionate about making positive contributions to the evolution of the company as a whole.

We are looking for:

• Experience building and operating large-scale consumer-facing production environments with a focus on service quality, performance, and uptime.
• In-depth knowledge of at least one of: CDNs, logging and metrics pipeline, monitoring, HTTP, high-performance web services, customer-facing APIs, infrastructure security.
• Nice to have (but not required) experience in one or more of: Ansible, Prometheus, Grafana, HAProxy, Varnish, Python.

About the role:

• Build and operate highly reliable and performant distributed systems at scale.
• Observe and measure the imgix infrastructure for performance, reliability and correctness.
• Contribute expertise towards architectural planning and ensure that the company builds sustainable services that meet our objectives while leveraging the right tools and frameworks.
• Foster and promote operational awareness throughout the larger engineering organization.
• Actively participate in the review and testing process for our production services.

imgix is building the future of visual media on the Internet. imgix operates the premier solution to deliver impactful, engaging, highly responsive and super fast imagery to eyeballs around the world. Our service consists of a top tier image delivery platform tightly coupled with imgix's proprietary, on-demand image processing pipeline. It provides customers with great design flexibility while reducing the engineering investment required to serve state-of-the-art visual media. imgix enables our customers to greatly increase the value of their imagery and get back to building awesome things.

We are located in downtown San Francisco, close to BART, Caltrain, and a really good sandwich place. Employee benefits are comprehensive (401k, medical, dental and vision), perks are generous (catered lunches, paid rides home, the occasional team outing), vacation time is flexible, and salaries are commensurate with experience. We also provide employees with anything they (reasonably) need to be effective in their work: funky keyboards, standing desks, a desk cactus, and maybe even a laptop. The troposphere is the limit.

imgix is looking for a motivated engineer to join our Front End team in building intuitive, functional, and delightful user experiences.

The Front End team at imgix is responsible for building and maintaining our static websites and our Angular-based single page web applications, which enable our customers to manage their accounts, including sign-up, onboarding, service configuration, billing, and analytics.  We are looking for engineers who are not only strong technically, but who also care and think about product and how we can solve problems for our customers.

About You:

• Has experience working on large-scale, production web applications with modern front end frameworks, such as Angular, React, or Vue.js.
• Strong design sensibility and attention to detail. Knows the value of pixel-perfect fidelity.
• Believes in the value of writing code that is both testable and maintainable
• Fluent in JavaScript
• Likes to solve problems in software interfaces and architecture
• Knows when to write new code and when to lean on existing resources instead
• Practical enough to know when to stop polishing code and ship it

About the Role:

• Build, test, and deploy our Angular-based single page web applications and static websites
• Ensure our responsive designs look fantastic across all devices and modern browsers
• Work with the product and design team to ship polished, functional features
• Contribute to knowledge sharing, both within engineering and with the rest of the company
• Technologies include Javascript, HTML, CSS, CircleCI, Gulp, Sass

imgix is building the future of visual media on the Internet. imgix operates the premier solution to deliver impactful, engaging, highly responsive and super fast imagery to eyeballs around the world. The service consists of a top tier image delivery platform tightly coupled with imgix's proprietary, on-demand image processing pipeline. It provides customers with great design flexibility while reducing the engineering investment required to serve state-of-the-art visual media. imgix enables our customers to greatly increase the value of their imagery and get back to building awesome things.

We are located in downtown San Francisco, close to BART, Caltrain, and a really good sandwich place. Employee benefits are comprehensive (401k, medical, dental and vision), perks are generous (catered lunches, paid rides home, the occasional team outing), vacation time is flexible, and salaries are commensurate with experience. We also provide employees with anything they (reasonably) need to be effective in their work: funky keyboards, standing desks, a desk cactus, and maybe even a laptop. The troposphere is the limit.

imgix is building the future of visual media on the Internet. imgix operates the premier solution to deliver impactful, engaging, highly responsive and super fast imagery to eyeballs around the world. The service consists of a top tier image delivery platform tightly coupled with imgix's proprietary, on-demand image processing pipeline. It provides customers with great design flexibility while reducing the engineering investment required to serve state-of-the-art visual media. imgix enables our customers to greatly increase the value of their imagery and get back to building awesome things.

We're looking for an Account Executive who will be responsible for creating and developing new customer relationships and introducing the imgix platform to new organizations. As the primary point of contact for new customers, your mission will be to develop strong customer relationships, set clear expectations for support and features and maintain clear lines of communication.

What you'll be doing: 

• Create and develop a robust and predictable pipeline of new customer relationships
• Overachieve on assigned revenue and new logo targets  
• Identify and document customer goals and success metrics to facilitate long term account value and growth
• Coordinate with internal partners to drive top line revenue growth by closing deals in line with company strategy
• Log customer feature requests and communicate these to relevant members of the team
• Track account developments in CRM system
• Some travel may be required for client meetings (less than 10%)

What we're looking for:

• 2-3 years experience in sales or sales support
• Experience working with SaaS and B2B businesses
• Experience with CRM systems (we use Salesforce), Word, and Excel
• Ability to adapt easily to new situations and eagerness to learn/contribute
• Excellent verbal and written communication skills
• Willingness to travel

imgix is located in downtown San Francisco, close to BART, Caltrain and a really good sandwich place. Employee benefits are comprehensive (401k, medical, dental and vision), perks are generous (catered lunches, paid rides home, the occasional team outing), vacation time is flexible and salaries are commensurate with experience. We also provide employees with anything they (reasonably) need to be effective in their work: funky keyboards, standing desks, a desk cactus and maybe even a laptop. The troposphere is the limit.

If you'd like to help us build the future of visual media on the Internet, submit your resume / CV and cover letter for consideration. Principals only please. We look forward to hearing from you!

imgix is looking for a Support Engineer to join our team and help to deliver the best level of technical customer support to our rapidly growing customer base. This includes delivering solutions to both technical and non-technical end users while also utilizing a wide range of tools and technologies to gather data and communicate effectively. You would be responsible for receiving and handling technical support tickets, assisting with integration work while onboarding customers, and providing timely resolutions to technical issues reported by customers.

About You:

• At least 1 year of relevant experience in a technical support role, or related engineering role
• Strong problem solving skills, easily adaptable to new situations, and eager to learn and to contribute
• Excellent written and verbal communication skills
• Experience working with command line tools
• Working knowledge of web technologies such as HTML, Javascript, CSS
• Experience working with Zendesk is preferred
• Track record of supporting customers with a SaaS or IaaS product is preferred

About The Role:

• Respond to incoming support tickets related to technical questions, service incidents, and other issues
• Provide support to customers, in terms of service and software functionality, incident resolution, and configuration
• Serve as an advocate for customers on product decisions and ticket resolutions
• Escalate to the engineering team to resolve complex support issues
• Contribute to the overall success of customers and imgix's customer support initiatives

imgix is building the future of visual media on the Internet. imgix operates the premier solution to deliver impactful, engaging, highly responsive and super fast imagery to eyeballs around the world. The service consists of a top tier image delivery platform tightly coupled with imgix's proprietary, on-demand image processing pipeline. It provides customers with great design flexibility while reducing the engineering investment required to serve state-of-the-art visual media. imgix enables our customers to greatly increase the value of their imagery and get back to building awesome things.

We are located in downtown San Francisco, close to BART, Caltrain, and a really good sandwich place. Employee benefits are comprehensive (401k, medical, dental and vision), perks are generous (catered lunches, paid rides home, the occasional team outing), vacation time is flexible, and salaries are commensurate with experience. We also provide employees with anything they (reasonably) need to be effective in their work: funky keyboards, standing desks, a desk cactus, and maybe even a laptop. The troposphere is the limit.

If you'd like to help us build the future of visual media on the Internet, submit your resume / CV and cover letter for consideration. Principals only please. We look forward to hearing from you!

imgix is looking for a hands-on Support Engineering Manager to lead our Support Engineering Team and help deliver the best level of technical customer support to our rapidly growing customer base. This includes delivering solutions to both technical and non-technical end users while also using a wide range of tools and technologies to gather data and communicate effectively. You would be responsible for managing the team who answers technical support tickets, assists with integration work while onboarding customers, and provides timely resolutions to technical issues reported by customers.

About You:

• At least 5 years of relevant experience in a technical support role, or related engineering role
• Strong problem solving skills, easily adaptable to new situations, and eager to learn and to contribute
• Excellent written and verbal communication skills
• Experience working with command line tools
• Working knowledge of web technologies such as HTML, Javascript, CSS
• Experience working with Zendesk is preferred
• Track record of supporting customers with a SaaS or IaaS product is preferred

About The Role:

• Manage the Support team, set up processes to enable them to be more productive, coach them on their career progressions
• Respond to incoming support tickets related to technical questions, service incidents, and other issues
• Provide support to customers, in terms of service and software functionality, incident resolution, and configuration
• Assist sales in providing technical answers and solutions to current and prospective clients
• Serve as an advocate for customers on product decisions and ticket resolutions
• Escalate to the engineering team to resolve complex support issues
• Contribute to the overall success of customers and imgix's customer support initiatives

imgix is building the future of visual media on the Internet. imgix operates the premier solution to deliver impactful, engaging, highly responsive and super fast imagery to eyeballs around the world. The service consists of a top tier image delivery platform tightly coupled with imgix's proprietary, on-demand image processing pipeline. It provides customers with great design flexibility while reducing the engineering investment required to serve state-of-the-art visual media. imgix enables our customers to greatly increase the value of their imagery and get back to building awesome things.

We are located in downtown San Francisco, close to BART, Caltrain, and a really good sandwich place. Employee benefits are comprehensive (401k, medical, dental and vision), perks are generous (catered lunches, paid rides home, the occasional team outing), vacation time is flexible, and salaries are commensurate with experience. We also provide employees with anything they (reasonably) need to be effective in their work: funky keyboards, standing desks, a desk cactus, and maybe even a laptop. The troposphere is the limit.