Join the Team

imgix is looking for a graphics-minded engineer to join our talented image processing team. The team is responsible for every single crop, resize, mask, and transformation of the billions of images we serve every day.  You will be working on the core of our imaging service, which will give you the opportunity to impact every image we serve as well as influence future direction in our image operations.

In this role, you will work closely with the larger Infrastructure team which builds and operates the high-performance, high-availability image platform that powers image delivery for some of the largest sites on the internet. 

About you:

• Interested in images and other media formats
• Self starter - you must be able to take projects or features, break them down, and drive them to a proper conclusion
• 2+ year(s) of experience with image processing algorithms and image file format APIs
• Proficient in C/C++
• Detail-oriented enough to write low-level code
• Nice to have: Experience with macOS and/or Linux, familiarity with image recognition or computer vision, knowledge of Python or Lua, experience programming GPUs

About the role:

• Research and implement algorithms for image transformations with an eye towards performance and compression
• Stay abreast of developments in the image processing space, including image formats, computer vision, and new hardware
• Make recommendations on new image operation features and how they would interact with existing implementations
• Help architect and maintain cross-platform development and compatibility 

About imgix:

imgix is building the future of visual media on the Internet. imgix operates the premier solution to deliver impactful, engaging, highly responsive and super fast imagery to eyeballs around the world. Our service consists of a top tier image delivery platform tightly coupled with imgix's proprietary, on-demand image processing pipeline. It provides customers with great design flexibility while reducing the engineering investment required to serve state-of-the-art visual media. imgix enables our customers to greatly increase the value of their imagery and get back to building awesome things.

Under normal circumstances, we are located in downtown San Francisco, close to BART and Caltrain. With COVID, we are working remotely and will be remote-friendly going forward even after the pandemic is under control and we can return to the office. Employee benefits are comprehensive (401k, medical, dental and vision), perks are generous (catered lunches, paid rides home, the occasional team outing), vacation time is flexible, parental leave is available and highly encouraged, and salaries are commensurate with experience. We also provide engineers with anything they (reasonably) need to be effective in their work: funky keyboards, standing desks, and gear to develop on.

imgix is looking for a Site Reliability Engineer to join our Infrastructure Engineering team. In this role, you will work closely with other members of the team to build and operate the highly available and performant infrastructure that powers image delivery for some of the largest sites on the Internet.

The Infrastructure team is involved in building and operating the core rendering service and encouraging operational best practices throughout the entire engineering organization.

We interact with a variety of tools and services on a day-to-day basis including and are looking for people who are excited about learning about operating these things at scale.

• High-performance caching services built on top of Varnish
• Monitoring and data visualization tools such as Prometheus, Grafana, BigQuery.
• Automation tooling such as Ansible, Terraform, and shell scripts.
• HAProxy, nginx, and a variety of Google Cloud Platform (GCP) Load Balancers.
• Google Kubernetes Engine along with a wide variety of other GCP services.
• In-house tools developed in Python, Golang, and LUA.

We use these tools and services to

• Build and operate highly reliable and performant distributed systems at scale.
• Observe and measure the imgix infrastructure for performance and reliability.
• Contribute expertise towards architectural planning and ensure the company builds sustainable services that meet our customer expectations while leveraging appropriate tools and frameworks.
• Foster and promote operational awareness throughout the larger engineering organization.
• Ongoing participation in the review and testing process for our production services.

imgix is building the future of visual media on the Internet. imgix operates the premier solution to deliver impactful, engaging, highly dynamic and real time imagery to eyeballs around the world. Our service consists of a top tier image delivery platform tightly coupled with imgix's proprietary, on-demand image processing pipeline. It provides customers with great design flexibility while reducing the engineering investment required to serve state-of-the-art visual media. imgix enables our customers to greatly increase the value of their imagery and get back to building awesome things.

For the time being, imgix is currently operating 100% remotely given concerns with COVID-19. This role will be remote, with the possibility of being based in our San Francisco office when it is appropriate and our office can safely reopen. Employee benefits are comprehensive (401k, medical, dental and vision), perks are generous, vacation time is flexible, parental leave is available and highly encouraged, and salaries are in line with industry averages.

imgix is looking for a Support Engineer to join our team and help to deliver the best level of technical customer support to our rapidly growing customer base. This includes delivering solutions to both technical and non-technical end users while also using a wide range of tools and technologies to gather data and communicate effectively. You would be responsible for receiving and handling technical support tickets, assisting with integration work while onboarding customers, and providing timely resolutions to technical issues reported by customers.

This position allows for 100% remote work, preferably in EST or GMT time.

About You:

• Relevant experience in a technical support role, or related engineering role
• Strong problem solving skills, easily adaptable to new situations, and eager to learn new technology
• Excellent written and verbal communication skills
• Experience with web technologies such as HTML, Javascript, CSS, and REST APIs
• Experience working with command line tools
• Track record of supporting customers with a SaaS or IaaS product is preferred

About The Role:

• Respond to incoming support tickets related to technical questions, service incidents, and other issues in various support channels (ticketing system, chat, and more)
• Provide top-class support to customers, in terms of service and software functionality, incident resolution, and configuration
• Analyze customer codebases and service usage in order to provide insight and guidance into optimal usage of our service
• Write code samples demonstrating the use of our APIs and SDKs 
• Debug, validate, and escalate complex support issues to the wider engineering team
• Work cross-functionally with engineering, sales, and product teams

imgix is building the future of visual media on the Internet. imgix operates the premier solution to deliver impactful, engaging, highly responsive and super fast imagery to eyeballs around the world. The service consists of a top-tier image delivery platform tightly coupled with imgix's proprietary, on-demand image processing pipeline. It provides customers with great design flexibility while reducing the engineering investment required to serve state-of-the-art visual media. imgix enables our customers to greatly increase the value of their imagery and get back to building awesome things.

Under normal circumstances we are located in downtown San Francisco, close to BART and Caltrain. With COVID, we are working remotely and will be remote-friendly going forward even after the pandemic is under control and we can return to the office. Employee benefits are comprehensive (401k, medical, dental and vision), perks are generous (catered lunches, paid rides home, the occasional team outing), vacation time is flexible, parental leave is available and highly encouraged, and salaries are commensurate with experience. We also provide engineers with anything they (reasonably) need to be effective in their work: funky keyboards, standing desks, and gear to develop on.