Join the Team

imgix is looking for an experienced Service Reliability Engineer to join our Infrastructure Engineering team. In this role, you will work closely with other members of the Infrastructure team to build and operate the high performance, high availability infrastructure that powers image delivery for some of the largest sites on the Internet.

The imgix Infrastructure team is responsible for building and operating the core imgix service and for encouraging operational best practices in the larger engineering organization. We seek experienced engineers who have strong professional skill sets and who are passionate about making positive contributions to the evolution of the company as a whole.

We are looking for:

• Experience building and operating large-scale consumer-facing production environments with a focus on service quality, performance, and uptime.
• In-depth knowledge of at least one of: CDNs, logging and metrics pipeline, monitoring, HTTP, high-performance web services, customer-facing APIs, infrastructure security.
• Nice to have (but not required) experience in one or more of: Ansible, Prometheus, Grafana, HAProxy, Varnish, Python.

About the role:

• Build and operate highly reliable and performant distributed systems at scale.
• Observe and measure the imgix infrastructure for performance, reliability and correctness.
• Contribute expertise towards architectural planning and ensure that the company builds sustainable services that meet our objectives while leveraging the right tools and frameworks.
• Foster and promote operational awareness throughout the larger engineering organization.
• Actively participate in the review and testing process for our production services.

imgix is building the future of visual media on the Internet. imgix operates the premier solution to deliver impactful, engaging, highly responsive and super fast imagery to eyeballs around the world. Our service consists of a top tier image delivery platform tightly coupled with imgix's proprietary, on-demand image processing pipeline. It provides customers with great design flexibility while reducing the engineering investment required to serve state-of-the-art visual media. imgix enables our customers to greatly increase the value of their imagery and get back to building awesome things.

We are located in downtown San Francisco, close to BART, Caltrain, and a really good sandwich place. Employee benefits are comprehensive (401k, medical, dental and vision), perks are generous (catered lunches, paid rides home, the occasional team outing), vacation time is flexible, and salaries are commensurate with experience. We also provide employees with anything they (reasonably) need to be effective in their work: funky keyboards, standing desks, a desk cactus, and maybe even a laptop. The troposphere is the limit.

imgix is building the future of serving visual media on the Internet. We operate the premier solution for delivering impactful, engaging, highly responsive and super fast imagery to eyeballs around the world. Our service consists of a top tier image delivery platform tightly coupled with our proprietary, on-demand image processing pipeline. The design flexibility and engineering quality that imgix provides allows our customers to greatly increase the value of their imagery and build awesome things.

We're looking for an Account Manager to take over the relationship of a customer after it has been sold by an Account Executive.  You will be responsible for maintaining and growing your assigned accounts. As an Account Manager, you will be expected to manage communication, make technical recommendations, and identify ways to expand imgix. This is not purely a “renewals” role; you are not only expected to grow revenue but you need to have meaningful technical conversations that will provide value to our customers. 

What you'll be doing: 

• Manage all post-sales operations which will require building relationships with customers, working closely with our sales engineers, support team, and finance team.
• Provide in-depth account reviews to customers about how they currently use imgix, can improve with imgix, and communicate future product expansion
• Retain and Upsell customer contracts for accounts that you are assigned. You are the ultimate owner of a customer relationship and are responsible for ensuring imgix meets their business’s needs
• Act as an advocate for your customers at imgix; coordinate with internal partners regarding issues/needs from your customers
• Track account and opportunity developments in CRM system (SFDC)
• Some travel may be required for client meetings (less than 10%)

What we're looking for:

• 2-3 years experience in Sales as an Account Executive, Account Manager, CSM, or Sales Engineer
• Experience working with SaaS and B2B businesses
• Experience with CRM systems (we use Salesforce) and Google tools (docs, sheets, slides)
• Excellent verbal and written communication skills including experience making presentations to engineers and decision makers at enterprise level companies
• Experience with images, CDNs, and website performance not required, but strongly encouraged
• Experience with Codepen and HTML a plus
• Open to light travel for client meetings, conferences, etc.

imgix is located in downtown San Francisco, close to BART, Caltrain and a really good sandwich place. Employee benefits are comprehensive (401k, medical, dental and vision), perks are generous (catered lunches, paid rides home, the occasional team outing), vacation time is flexible and salaries are commensurate with experience. We also provide employees with anything (reasonably) necessary to be effective in their work: funky keyboards, standing desks, a desk cactus and maybe even a laptop. The troposphere is the limit.

If you'd like to help us build the future of image serving on the Internet, submit your resume / CV and cover letter for consideration. Principals only please. We look forward to hearing from you!

imgix is building the future of visual media on the Internet. imgix operates the premier solution to deliver impactful, engaging, highly responsive and super fast imagery to eyeballs around the world. The service consists of a top tier image delivery platform tightly coupled with imgix's proprietary, on-demand image processing pipeline. It provides customers with great design flexibility while reducing the engineering investment required to serve state-of-the-art visual media. imgix enables our customers to greatly increase the value of their imagery and get back to building awesome things.

We're looking for an Account Executive who will be responsible for creating and developing new customer relationships and introducing the imgix platform to new organizations. As the primary point of contact for new customers, your mission will be to develop strong customer relationships, set clear expectations for support and features and maintain clear lines of communication.

What you'll be doing: 

• Create and develop a robust and predictable pipeline of new customer relationships
• Overachieve on assigned revenue and new logo targets  
• Identify and document customer goals and success metrics to facilitate long term account value and growth
• Coordinate with internal partners to drive top line revenue growth by closing deals in line with company strategy
• Log customer feature requests and communicate these to relevant members of the team
• Track account developments in CRM system
• Some travel may be required for client meetings (less than 10%)

What we're looking for:

• 2-3 years experience in sales or sales support
• Experience working with SaaS and B2B businesses
• Experience with CRM systems (we use Salesforce), Word, and Excel
• Ability to adapt easily to new situations and eagerness to learn/contribute
• Excellent verbal and written communication skills
• Willingness to travel

imgix is located in downtown San Francisco, close to BART, Caltrain and a really good sandwich place. Employee benefits are comprehensive (401k, medical, dental and vision), perks are generous (catered lunches, paid rides home, the occasional team outing), vacation time is flexible and salaries are commensurate with experience. We also provide employees with anything they (reasonably) need to be effective in their work: funky keyboards, standing desks, a desk cactus and maybe even a laptop. The troposphere is the limit.

If you'd like to help us build the future of visual media on the Internet, submit your resume / CV and cover letter for consideration. Principals only please. We look forward to hearing from you!

imgix is looking for a Support Engineer to join our team and help to deliver the best level of technical customer support to our rapidly growing customer base. This includes delivering solutions to both technical and non-technical end users while also utilizing a wide range of tools and technologies to gather data and communicate effectively. You would be responsible for receiving and handling technical support tickets, assisting with integration work while onboarding customers, and providing timely resolutions to technical issues reported by customers.

About You:

• At least 1 year of relevant experience in a technical support role, or related engineering role
• Strong problem solving skills, easily adaptable to new situations, and eager to learn and to contribute
• Excellent written and verbal communication skills
• Experience working with command line tools
• Working knowledge of web technologies such as HTML, Javascript, CSS
• Experience working with Zendesk is preferred
• Track record of supporting customers with a SaaS or IaaS product is preferred

About The Role:

• Respond to incoming support tickets related to technical questions, service incidents, and other issues
• Provide support to customers, in terms of service and software functionality, incident resolution, and configuration
• Serve as an advocate for customers on product decisions and ticket resolutions
• Escalate to the engineering team to resolve complex support issues
• Contribute to the overall success of customers and imgix's customer support initiatives

imgix is building the future of visual media on the Internet. imgix operates the premier solution to deliver impactful, engaging, highly responsive and super fast imagery to eyeballs around the world. The service consists of a top tier image delivery platform tightly coupled with imgix's proprietary, on-demand image processing pipeline. It provides customers with great design flexibility while reducing the engineering investment required to serve state-of-the-art visual media. imgix enables our customers to greatly increase the value of their imagery and get back to building awesome things.

We are located in downtown San Francisco, close to BART, Caltrain, and a really good sandwich place. Employee benefits are comprehensive (401k, medical, dental and vision), perks are generous (catered lunches, paid rides home, the occasional team outing), vacation time is flexible, and salaries are commensurate with experience. We also provide employees with anything they (reasonably) need to be effective in their work: funky keyboards, standing desks, a desk cactus, and maybe even a laptop. The troposphere is the limit.

If you'd like to help us build the future of visual media on the Internet, submit your resume / CV and cover letter for consideration. Principals only please. We look forward to hearing from you!

imgix is looking for a hands-on Support Engineering Manager to lead our Support Engineering Team and help deliver the best level of technical customer support to our rapidly growing customer base. This includes delivering solutions to both technical and non-technical end users while also using a wide range of tools and technologies to gather data and communicate effectively. You would be responsible for managing the team who answers technical support tickets, assists with integration work while onboarding customers, and provides timely resolutions to technical issues reported by customers.

About You:

• At least 5 years of relevant experience in a technical support role, or related engineering role
• Strong problem solving skills, easily adaptable to new situations, and eager to learn and to contribute
• Excellent written and verbal communication skills
• Experience working with command line tools
• Working knowledge of web technologies such as HTML, Javascript, CSS
• Experience working with Zendesk is preferred
• Track record of supporting customers with a SaaS or IaaS product is preferred

About The Role:

• Manage the Support team, set up processes to enable them to be more productive, coach them on their career progressions
• Respond to incoming support tickets related to technical questions, service incidents, and other issues
• Provide support to customers, in terms of service and software functionality, incident resolution, and configuration
• Assist sales in providing technical answers and solutions to current and prospective clients
• Serve as an advocate for customers on product decisions and ticket resolutions
• Escalate to the engineering team to resolve complex support issues
• Contribute to the overall success of customers and imgix's customer support initiatives

imgix is building the future of visual media on the Internet. imgix operates the premier solution to deliver impactful, engaging, highly responsive and super fast imagery to eyeballs around the world. The service consists of a top tier image delivery platform tightly coupled with imgix's proprietary, on-demand image processing pipeline. It provides customers with great design flexibility while reducing the engineering investment required to serve state-of-the-art visual media. imgix enables our customers to greatly increase the value of their imagery and get back to building awesome things.

We are located in downtown San Francisco, close to BART, Caltrain, and a really good sandwich place. Employee benefits are comprehensive (401k, medical, dental and vision), perks are generous (catered lunches, paid rides home, the occasional team outing), vacation time is flexible, and salaries are commensurate with experience. We also provide employees with anything they (reasonably) need to be effective in their work: funky keyboards, standing desks, a desk cactus, and maybe even a laptop. The troposphere is the limit.