Join the Team

imgix is looking for a Site Reliability Engineer to join our Infrastructure Engineering team. In this role, you will work closely with other members of the team to build and operate the highly available and performant infrastructure that powers image delivery for some of the largest sites on the Internet.

The Infrastructure team is involved in building and operating the core rendering service and encouraging operational best practices throughout the entire engineering organization.

We interact with a variety of tools and services on a day-to-day basis including and are looking for people who are excited about learning about operating these things at scale.

• High-performance caching services built on top of Varnish
• Monitoring and data visualization tools such as Prometheus, Grafana, BigQuery.
• Automation tooling such as Ansible, Terraform, and shell scripts.
• HAProxy, nginx, and a variety of Google Cloud Platform (GCP) Load Balancers.
• Google Kubernetes Engine along with a wide variety of other GCP services.
• In-house tools developed in Python, Golang, and LUA.

We use these tools and services to

• Build and operate highly reliable and performant distributed systems at scale.
• Observe and measure the imgix infrastructure for performance and reliability.
• Contribute expertise towards architectural planning and ensure the company builds sustainable services that meet our customer expectations while leveraging appropriate tools and frameworks.
• Foster and promote operational awareness throughout the larger engineering organization.
• Ongoing participation in the review and testing process for our production services.

imgix is building the future of visual media on the Internet. imgix operates the premier solution to deliver impactful, engaging, highly dynamic and real time imagery to eyeballs around the world. Our service consists of a top tier image delivery platform tightly coupled with imgix's proprietary, on-demand image processing pipeline. It provides customers with great design flexibility while reducing the engineering investment required to serve state-of-the-art visual media. imgix enables our customers to greatly increase the value of their imagery and get back to building awesome things.

For the time being, imgix is currently operating 100% remotely given concerns with COVID-19. This role will be remote, with the possibility of being based in our San Francisco office when it is appropriate and our office can safely reopen. Employee benefits are comprehensive (401k, medical, dental and vision), perks are generous, vacation time is flexible, parental leave is available and highly encouraged, and salaries are in line with industry averages.

imgix is looking for a Data Center and Networking-focused Site Reliability Engineer to join our Infrastructure Engineering team. In this role, you will work closely with other members of the team to build and operate the network and data center infrastructure that powers image delivery for some of the largest sites on the Internet. 

In this role you will also engage with network carriers, data center operators, cloud operators, and other business partners in order to maintain and expand our hybrid infrastructure.

This role involves a day-to-day focus on networking and data center implementation and maintenance, with responsibilities including:

• Maintenance and troubleshooting of carrier-grade networking equipment and associated hardware in multiple data center locations. This requires a knowledge of BGP and OSPF.
• Use of tools such as Ansible, Terraform, Kubernetes, and custom tooling written in Python to automate management of our physical and cloud-based network elements.
• Setup and maintenance of networking hardware from a variety of manufacturers, including Juniper routers and switches.
• Working with the entire engineering organization to implement best practices for network security.
• Participation in an on-call rotation to debug issues with our network and data center deployments as they arise.

There are also tasks which will come up less frequently that you would be expected to be involved in, including:

• Physical presence at our data center locations as part of deployment and maintenance of equipment alongside on-site vendors.
• Acting as a Peering Coordinator to establish and maintain peering relationships with other networks.
• Participation in the design and implementation of new data center deployments and changes to our existing hybrid cloud / data center environment.
• Working with large network carriers for provisioning of IP transit and transport capacity.

imgix currently operates as a remote workplace when possible due to the coronavirus pandemic. This role will be mostly remote (with occasional exceptions for on site data center work), with the possibility of being based in our San Francisco office when it is appropriate and our office can safely reopen. Employee benefits are comprehensive (401(k), medical, dental, and vision), perks are generous, vacation time is flexible, and salaries are in line with industry averages.

imgix is building the future of visual media on the Internet. imgix operates the premier solution to deliver impactful, engaging, highly responsive and super fast imagery to eyeballs around the world. The service consists of a top tier image delivery platform tightly coupled with imgix's proprietary, on-demand image processing pipeline. It provides customers with great design flexibility while reducing the engineering investment required to serve state-of-the-art visual media. imgix enables our customers to greatly increase the value of their imagery and get back to building awesome things.

We're looking for an Account Executive who will be responsible for creating and developing new customer relationships and introducing the imgix platform to new organizations. As the primary point of contact for new customers, your mission will be to develop strong customer relationships, set clear expectations for support and features and maintain clear lines of communication.

What you'll be doing: 

• Create and develop a robust and predictable pipeline of new customer relationships
• Overachieve on assigned revenue and new logo targets  
• Identify and document customer goals and success metrics to facilitate long term account value and growth
• Coordinate with internal partners to drive top line revenue growth by closing deals in line with company strategy
• Log customer feature requests and communicate these to relevant members of the team
• Track account developments in CRM system
• Some travel may be required for client meetings (less than 10%)

What we're looking for:

• 2-3 years experience in sales or sales support
• Experience working with SaaS and B2B businesses
• Experience with CRM systems (we use Salesforce), Word, and Excel
• Ability to adapt easily to new situations and eagerness to learn/contribute
• Excellent verbal and written communication skills
• Willingness to travel

imgix is located in downtown San Francisco, close to BART, Caltrain and a really good sandwich place. Employee benefits are comprehensive (401k, medical, dental and vision), perks are generous (catered lunches, paid rides home, the occasional team outing), vacation time is flexible and salaries are commensurate with experience. We also provide employees with anything they (reasonably) need to be effective in their work: funky keyboards, standing desks, a desk cactus and maybe even a laptop. The troposphere is the limit.

If you'd like to help us build the future of visual media on the Internet, submit your resume / CV and cover letter for consideration. Principals only please. We look forward to hearing from you!

imgix is looking for a Support Engineer to join our team and help to deliver the best level of technical customer support to our rapidly growing customer base. This includes delivering solutions to both technical and non-technical end users while also using a wide range of tools and technologies to gather data and communicate effectively. You would be responsible for receiving and handling technical support tickets, assisting with integration work while onboarding customers, and providing timely resolutions to technical issues reported by customers.

This position allows for 100% remote work, preferably in EST or GMT time.

About You:

• Relevant experience in a technical support role, or related engineering role
• Strong problem solving skills, easily adaptable to new situations, and eager to learn new technology
• Excellent written and verbal communication skills
• Experience with web technologies such as HTML, Javascript, CSS, and REST APIs
• Experience working with command line tools
• Track record of supporting customers with a SaaS or IaaS product is preferred

About The Role:

• Respond to incoming support tickets related to technical questions, service incidents, and other issues in various support channels (ticketing system, chat, and more)
• Provide top-class support to customers, in terms of service and software functionality, incident resolution, and configuration
• Analyze customer codebases and service usage in order to provide insight and guidance into optimal usage of our service
• Write code samples demonstrating the use of our APIs and SDKs 
• Debug, validate, and escalate complex support issues to the wider engineering team
• Work cross-functionally with engineering, sales, and product teams

imgix is building the future of visual media on the Internet. imgix operates the premier solution to deliver impactful, engaging, highly responsive and super fast imagery to eyeballs around the world. The service consists of a top-tier image delivery platform tightly coupled with imgix's proprietary, on-demand image processing pipeline. It provides customers with great design flexibility while reducing the engineering investment required to serve state-of-the-art visual media. imgix enables our customers to greatly increase the value of their imagery and get back to building awesome things.

Under normal circumstances we are located in downtown San Francisco, close to BART and Caltrain. With COVID, we are working remotely and will be remote-friendly going forward even after the pandemic is under control and we can return to the office. Employee benefits are comprehensive (401k, medical, dental and vision), perks are generous (catered lunches, paid rides home, the occasional team outing), vacation time is flexible, parental leave is available and highly encouraged, and salaries are commensurate with experience. We also provide engineers with anything they (reasonably) need to be effective in their work: funky keyboards, standing desks, and gear to develop on.