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Site Reliability Engineer

imgix is looking for an experienced Site Reliability Engineer to join our Infrastructure Engineering team. In this role, you will work closely with other members of the Infrastructure team to build and operate the high performance, high availability infrastructure that powers image delivery for some of the largest sites on the Internet.

The imgix Infrastructure team is responsible not just for building and operating the core imgix service, but also for encouraging operational best practices in the larger engineering organization. We seek experienced engineers who not only have strong professional skill sets but who are also passionate about making positive contributions to the evolution of their team members and the company as a whole.

Core Team Responsibilities

  • Build and operate highly reliable and performant systems at scale.
  • Observe and measure the imgix infrastructure for performance, reliability and correctness.
  • Contribute expertise towards architectural planning and ensure that the company builds services that meet our objectives, are operationally maintainable, and leverage the right tools and frameworks.
  • Foster and promote operational awareness within the engineering team.
  • Actively participate in the review and testing process for our production services.

You Are

  • Pragmatic about your engineering choices; able to change course when new information becomes available; focused on problem solving.
  • A believer in automation as a tool that helps to reduce operational incidents and improves reliability.
  • Collaborative in a team environment when designing and implementing systems; excited to transfer knowledge and expertise to others.
  • Passionate about improving service quality.

Things You've Done Before

  • Participated in on-call rotations for a large scale production infrastructure.
  • Automated a zero-downtime deployment in a high traffic environment.
  • Worked in an environment that utilized Content Delivery Networks.
  • Utilized configuration management tools (such as Chef, Ansible or Puppet).
  • Administered Linux production systems, with some familiarity around software packaging and system tuning.
  • Monitored and collected data from production systems (using tools like Grafana, Prometheus, Nagios, Logstash).

About Us

imgix is building the future of visual media on the Internet. The imgix service is the premier solution to deliver impactful, engaging, highly responsive and super fast imagery to eyeballs around the world. It consists of a top tier image delivery platform tightly coupled with imgix's proprietary, on-demand image processing pipeline. It also provides customers with great design flexibility while reducing the engineering investment required to serve state-of-the-art visual media. imgix enables our customers to greatly increase the value of their imagery and get back to building awesome things.

We are located in downtown San Francisco, pretty close to BART, Caltrain and a really good sandwich place. Employee benefits are comprehensive (401k, medical, dental and vision), perks are generous (catered lunches, paid rides home, the occasional team outing), vacation time is flexible and salaries are commensurate with experience. We also provide employees with the tools they need to be effective in their work: fancy keyboards, standing desks, a desk cactus and maybe even a laptop.


If you would like to help us build the future of image serving on the Internet, submit your resume/CV for consideration. Principals only please. We look forward to hearing from you!

Apply For This Position

Content Strategist (Technical Writer)

The imgix technical writing team's mission is to oversee and develop the technical and product marketing content on imgix's websites, write and edit documentation, and maintain our external communications. Our content is oriented toward developers, so we are looking for a writer who can both document the API at the root of our service and explain it via tutorials, blog posts, and other communications.

The ideal candidate will have experience in writing both documentation and instructional content, preferably for SaaS/technology-related companies. Familiarity with the imgix service, image manipulation software like Photoshop, and CDN distribution is helpful conceptually.

About The Role:

  • Write content that conveys our highly technical products appropriately to our target customers in a consistent and appropriate voice, for both documentation and product marketing
  • Copyedit technical articles written by our engineering and design staff
  • Help maintain and expand support knowledge base
  • Ensure that the most accurate and up-to-date messaging and material is always available for our customers across our online presence

About You:

  • Excellent writing and English grammar skills
  • Strong editorial eye and attention to detail
  • Ability to communicate internally to colleagues and externally to clients
  • Accustomed to writing on deadline and able to multitask on several projects simultaneously
  • Comfort with HTML/CSS and developer-oriented workflows (Markdown, Git, Jekyll) is a plus
  • Previous experience working in and/or around the tech industry

imgix is building the future of visual media on the Internet. imgix operates the premier solution to deliver impactful, engaging, highly responsive and super fast imagery to eyeballs around the world. The service consists of a top tier image delivery platform tightly coupled with imgix's proprietary, on-demand image processing pipeline. It provides customers with great design flexibility while reducing the engineering investment required to serve state-of-the-art visual media. imgix enables our customers to greatly increase the value of their imagery and get back to building awesome things.

We are located in downtown San Francisco, close to BART, Caltrain and a really good sandwich place. Employee benefits are comprehensive (401k, medical, dental and vision), perks are generous (catered lunches, paid rides home, the occasional team outing), vacation time is flexible and salaries are commensurate with experience. We also provide employees with anything they (reasonably) need to be effective in their work: funky keyboards, standing desks, a desk cactus and maybe even a laptop. The troposphere is the limit.

If you'd like to help us build the future of visual media on the Internet, submit your resume / CV and cover letter for consideration. Principals only please. We look forward to hearing from you!

Apply For This Position

Support Engineer

imgix is looking for a Support Engineer to join our team and help to deliver the best level of technical customer support to our rapidly growing customer base. This includes delivering solutions to both technical and non-technical end users while also utilizing a wide range of tools and technologies to gather data and communicate effectively. You would be responsible for receiving and handling technical support tickets, assisting with integration work while onboarding customers, and providing timely resolutions to technical issues reported by customers.

About You:

  • 2+ years of relevant experience in a technical support role, or related engineering role
  • Experience working with command line tools
  • Experience working with Zendesk
  • Strong problem solving skills, easily adaptable to new situations and eager to learn and to contribute
  • Excellent written and verbal communication skills
  • A track record of supporting customers with a SaaS or IaaS product is preferred
  • Working knowledge of web technologies such as HTML, Javascript, CSS, and ideally one server-side framework

About The Role:

  • Respond to incoming support tickets related to technical questions, service incidents and other issues
  • Provide support to customers, in terms of service and software functionality, incident resolution, and configuration
  • Serve as an advocate for the customer to the cross-functional team on product decisions and ticket resolutions
  • Escalate to and work closely with the engineering team to resolve complex support issues
  • Contribute to Help Center articles and FAQs
  • Contribute to the overall success of the customer and imgix's customer support initiatives

imgix is building the future of visual media on the Internet. imgix operates the premier solution to deliver impactful, engaging, highly responsive and super fast imagery to eyeballs around the world. The service consists of a top tier image delivery platform tightly coupled with imgix's proprietary, on-demand image processing pipeline. It provides customers with great design flexibility while reducing the engineering investment required to serve state-of-the-art visual media. imgix enables our customers to greatly increase the value of their imagery and get back to building awesome things.

We are located in downtown San Francisco, close to BART, Caltrain and a really good sandwich place. Employee benefits are comprehensive (401k, medical, dental and vision), perks are generous (catered lunches, paid rides home, the occasional team outing), vacation time is flexible and salaries are commensurate with experience. We also provide employees with anything they (reasonably) need to be effective in their work: funky keyboards, standing desks, a desk cactus and maybe even a laptop. The troposphere is the limit.

If you'd like to help us build the future of visual media on the Internet, submit your resume / CV and cover letter for consideration. Principals only please. We look forward to hearing from you!

Apply For This Position